Q: Do you provide official insurance receipts for insurance claims?

A: Yes, absolutely. I am a fully licensed and recognized provider under the RMPQ framework. An official insurance receipt will be securely emailed to you by Square app immediately following your booking so you can submit it to your provider for reimbursement.

​​​Q: Where is the studio located and what are the area advantages?

A: Our studio is located in a quiet residential pocket of Pointe-Gatineau (J8T), just 2 minutes off the Autoroute 50 exit 141 near Les Promenades. The studio sits a 1-minute walk from a serene commercial corner, allowing you to seamlessly pair your appointment with nearby amenities (pharmacy, ATM, gas station, and dining) before or after your session. We are just a 12-minute drive from downtown Ottawa via the Macdonald-Cartier Bridge.

​Our studio sits exceptionally close to major regional hubs including Costco on Boul. Maloney, Les Promenades, Winners, and Walmart, as well as cultural destinations like the Canadian War Museum, the Canadian Museum of History, the Children’s Museum, and Parliament Hill in downtown Ottawa.

​Q: Where do I park when I arrive?

A: You have multiple excellent, completely free options with no time restrictions 24/7

Park directly at the commercial corner if you need to grab something on the go.

Utilize the free on-street parking on the same side of our building.

Park in the dedicated, numbered “1” or “V” visitor spots located directly behind the 269 building.

Q: Can I walk-in for a same-day treatment?

A: No. For strict safety, security, scam and spam-screening measures, we do not accept walk-ins, phone bookings, or mobile massage requests. All sessions must be scheduled through our secure online system.

Q: How does the online booking process work and what is the cancellation policy?

A: Simply click any “Book Now” button on my website to access my secure Setmore scheduler. Select your treatment duration, pick your open time slot, and follow the system prompts to complete your reservation.

You have a flexible 48-hour window prior to your appointment to self-manage and reschedule your session directly through the online system if your plans change. Your balance will automatically transfer to your future calendar date.

Exceptions to the 48-Hour Forfeiture Rule

Studio-Side Emergencies & Severe Weather:
If an unexpected personal emergency occurs on my end, or if severe, unsafe weather conditions make local travel dangerous within the 48-hour window, for your own safety, your session will be cancelled safely. In these rare events, I will immediately issue a full 100% refund of your transaction balance back to your original card. You will receive an instant, automated cancellation and refund notification directly from our booking system.

Medical Contraindications:
If your required online health intake notes indicate a physiological condition that makes the treatment unsafe or medically inadvisable for you, I will promptly decline the reservation for your own physical safety. In these specific screening cases, a full 100% refund of your transaction balance will be automatically issued back to your original card via our Square payment integration instantly.

Q: Will my treatment be rushed, and does my session time include the intake consultation?

A: No, your session will never be rushed. I allocate a strict 90-minute buffer window between each individual session slot to ensure my space offers an absolute calm and private sanctuary, meaning clients will never see each other face-to-face or experience cross-traffic at my threshold.​​

I start the session clock the exact moment my hands touch your body, not when you first step inside my door or initiate assessment. That is the exact reason why I require your comprehensive health and medical condition notes directly inside the booking portal, allowing me to thoroughly read and study your case before you physically present at the studio.

Usually, I will allocate an extra 5 to 10 minutes if I observe that your deep muscle tissue requires an extension to finish up properly. Every single treatment depends entirely on your specific physical presentation at that exact moment.

As explicitly stated across my practice, I operate strictly with normal human decency, not corporate capitalizing and manipulation tactics. All I need is common sense and honesty, not complications and chaos.

I wish not to waste anybody’s time and resources, and I expect the exact same in return. If you can deliver that equal give and take when exchaning with me, then we can work together in a harmonious dance for long term goals, as long as it gets.

I will never pressure you into buying treatment packages. You direct your own healing journey, and I completely respect your right to decide when a treatment truly aligns with your body.

​​Q: How early should I arrive for my scheduled slot?

A: To protect the absolute privacy, sanitation, and quiet transition of every client, please arrive exactly at your scheduled time slot or no more than 5 minutes early. Because I operate strictly by appointment without a public waiting room coordinator, arriving too early may disrupt a session currently in progress.

​​Q: What should I wear if I choose to stay fully clothed during my session?

A: If you prefer a fully-clothed traditional stretch or pressure-point treatment, please wear loose, flexible athletic clothing (such as yoga pants, sweatpants, or a soft t-shirt). Avoid heavy denim, stiff fabrics, hoodies, or clothing with thick zippers or buttons.

Q: Is there a washroom inside the studio?

A: Yes, there is a clean, private washroom available inside the studio. We highly recommend using the bathroom right before your session begins so you can stay fully relaxed, but if you suddenly need to step out to use it during your treatment, please speak up immediately!

Q: Is deep therapeutic massage painful?

A: It is completely normal to feel localized soreness during and after a treatment. This is a natural physiological process as dense muscle restrictions release built-up metabolic waste (such as lactic acid transforming into lactate (sugar) to supply energy to deep tissues) which caused by long hours of sitting, bad posture, or intense exercise. Your collagen get coil and tangles which is why you need deep pressure to straighten collagens compounds.

Any post-treatment muscular soreness should completely fade within 48 to 72 hours depending on your baseline pain levels and the area worked. You are always in total control: please speak up and tell the therapist to adjust to less pressure at any moment if a technique feels too uncomfortable.

Q: Isn’t massage just meant to help a person relax?

A: While authentic massage is excellent for deep relaxation and lowering stress, my practice focuses on advanced, corrective bodywork. It is specifically designed to alleviate chronic muscle aches, reduce severe tension, improve circulatory flow, ease restricted breathing patterns, lower blood pressure, alleviate chronic headaches, expand joint mobility, and help reduce systemic anxiety to promote deep, healthy sleep cycles.

Q: What should I expect during my very first appointment?

A: We will begin with a brief clinical assessment regarding your health intake history, focusing directly on your chronic pain issues or physical recovery goals. You will then be given complete privacy to undress and make yourself comfortable on the table. You may undress to your comfort level—whether you choose to remove garments or remain fully clothed, your boundaries will be completely respected.

Q: Should I talk to the therapist during my session?

A: Every client’s energy is different. Some prefer to chat during their session, while others choose to close their eyes and fully disconnect. Both are completely welcome. However, you must speak up immediately if you feel too hot or cold, if the physical pressure is too intense, or if you forgot to mention an important medical condition during your intake.

Q: I’m self-conscious about my body. What should I do?

A: We all have aspects of our physical bodies that make us feel vulnerable—whether it is weight, unwanted body hair, surgical scars, acne, or skin blemishes. Please never let these anxieties stop you from getting the clinical pain relief you deserve. My studio is a completely supportive, professional, and judgment-free space. If you are sensitive about a particular zone, simply tell me to avoid it completely, or opt for a fully-clothed session.

Q: What if I accidentally fall asleep, snore, drool or pass gas?

A: Take it as a massive compliment to your body’s ability to heal! If you are highly stressed or sleep-deprived, your nervous system will naturally drop into deep rest once the muscle tension releases. There is absolute zero judgment if you snore or drool (which is very common when laying face down in the cradle). I will simply step aside, hand you a tissue when you wake up, and never mention it again.

Q: How can I be absolutely sure this massage practice is reputable?

A: A highly reputable practice will always be transparent, operating under fully licensed or certified practitioners who focus strictly on legitimate therapeutics.

As an established therapist with over a decade of practice, my credentials are fully recognized by major insurance providers. I will gladly provide an official receipt under the RMPQ (Réseau des massothérapeutes professionnels du Québec) framework so you can claim your reimbursement smoothly.​